Terms & Conditions
Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement.
We
may change these Terms and Conditions without letting you know and
therefore it is up to you to check this page for any changes. Your
continued use of our website means that you have accepted these Terms
and Conditions and the Privacy statement.
If you do not accept these Terms and Conditions, you should leave our website.
You
must be over 18 years old to buy goods from this site. If you are under
18, you can only use this site with the involvement of a parent or
guardian.You must be over 18 years old to buy goods from this site. If
you are under 18, you can only use this site with the involvement of a
parent or guardian.
Privacy Policy
Reigate Garden Centre is committed to its customers privacy and the
following notes outline our information practices. If you feel we are
not abiding by our policy or if you have any questions please contact us
using the details on our contact page or below.
We may collect basic personal information from you as part of a
registration process (name & address). We DO NOT store financial
details and all credit card transactions are processed by Paypal using
their secure servers and systems.
We reserve the right to access and disclose individual information to
comply with applicable laws and lawful government requests. We also
reserve the rights to disclose individually identifiable information to
third parties where a complaint arises concerning your use of this web
site, where that use does not comply with our terms and conditions. By
using this site, you signify your consent to the Reigate Garden Centre
Online Privacy Policy. If you do not agree to this policy, please do not
use this site. We reserve the right to make changes to this policy.
Please check back from time to time to ensure you are aware of any
changes in our privacy practices. Your continued use of our site will
signify your acceptance of these changes.
Who are we?
Reigate Garden Centre is a trading name of Reigate Garden Centre, Our registered office is:
143 Sandcross Lane
Reigate
RH2 8HH
Prices
Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
Reigate Garden Centre Guarantee
We take great care in picking and packing your goods prior to delivery, to help ensure they arrive with you in good condition. If you do notice damage or a fault with your product then please contact us immediately. We are unable to accept returns of good which are simply unsuitable or unwanted.
If you need to return an item you must inform us in writing and return the goods to us in the same condition in which you received them. You are obliged to take care of the goods while they are in your possession. Please have a look at our Returns policy for details of how to return goods to us.
Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.
Damaged or Defective Goods
If
you receive an item that is damaged or defective, we will either
replace the goods (or the faulty part of the item) free of charge or,
at our sole discretion, refund to you the price of the goods (or a
proportionate part of the price). Simply return the goods to us unused.
You won't even have to pay for your postage if the return is posted
within the UK, contact customerservice@reigategardencentre or 0845 8727 411 to
arrange a pick up.
Returns
Returns
are the buyers responsibility to return and the buyer will have the
responsibility to pay for said return . Simply return the unwanted item
within 7 days, unused and with the packaging and we will assume your
order is cancelled and we will refund the full amount to you or give
you an exchange or credit note (as required).
If
you would rather have replacement goods, Reigate Garden Centre can
arrange for delivery to you; this constitutes a separate contract
between you and Reigate Garden Centre and the delivery charges will
apply in the usual way (except where we are replacing damaged or
defective goods).
Please
also let us have the completed form and details of the refund or
exchange you require. Please tell us why you are returning the goods -
this ensures that we can improve our service in the future. Always ask
for a proof of posting certificate. This will ensure that you will
receive a full refund even if your goods are mislaid in the post. On
returned goods on which you have received a discount/offer, that
discount/offer will no longer apply if you fall below the
discount/offer threshold.
We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 21 working days.
Order Procedure
After you have made an online order you will receive an email confirmation. We will then contact you asap to arrange a suitable delivery date as all goods must be signed for. You will then receive a second email to confirm this delivery date and the goods will be dispatched. Be aware that you may incur a charge for re-delivery if you fail to be present on the confirmed delivery date.
Order Acceptance and Contract
We
will notify you by e-mail as soon as possible to confirm receipt of
your order. Orders placed by you are an offer to purchase and will be
accepted by us, subject to stock availability. If something is not in
stock, we will either let you know at the time of ordering or as soon
after the order has been placed as possible. The contract for the sale
of the goods will be formed when we send e-mail confirmation to you
that we've dispatched the product to you at the address you provide us
with. Acceptance will be complete at the time that we send this email
to you. It's worth remembering that any products on the same order
which we have not confirmed in the confirmation email to have been
dispatched do not form part of that contract.
We
reserve the right to change at any time any of the details of the
products on the site, including prices, colours and specifications. We
reserve the right to change these terms and conditions and we advise
that you read through them each time that you use the site.
To
securely receive payments over the internet, we use Paypal technology
to protect your personal information and payment details. We take
security seriously and have put in place appropriate physical,
electronic and managerial procedures to safeguard the information we
collect. Although we do our best to keep your personal information
secure, we cannot however guarantee the security of your information
transferred to our site. This website, its content and any contracts
arisen out of it are governed by and in accordance with English law.
All contracts are conducted in English and by entering into a contract
both parties agree to submit to the exclusive jurisdiction of the
courts of England and Wales.
We
welcome orders from most overseas and all BFPO addresses. Orders must
be paid for by credit card only. Local import duties may be payable on
receipt. VAT will be deducted where appropriate. Please note however
that this site and its contents do not form an agreement between
Reigate Garden Centre and a customer in a jurisdiction in which the
products offered for sale would go against any local, regional or
national laws. If you know that it would be illegal for us to sell our
products in your country, please do not order items from our site.
At this time we do not accept orders from overseas via the website. If you would like to place such an order please contact us first. Please note however that this site and its contents do not form an agreement between Reigate Garden Centre and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.
Delivery
We
will notify you of the expected date of delivery and do our best to
deliver the goods to you by that date to the address that you specify
for delivery. In the event that you are not available to receive the
goods at the point when they were delivered, you will be responsible
for making arrangements to receive the goods if they are held at the
post office or delivery company's depot.
We will
only charge you postage once per order, even if we send you more than
one parcel. We will try to meet any date stated for delivery, but the
dates are not guaranteed. Occasionally it may become necessary for us
to cancel your order before delivery. We will let you know as soon as
we can that this has happened and you will not be charged, or if you
have been charged, we will refund the full amount to you.
Delivery charges are:
* Delivery cost is £6.95 on all orders below £100
* Delivery cost is free on all orders above £100
Delivery of furniture and BBQ’s will take place within 5 working days.
Delivery of machinery will take place within 3 working days; in many cases it is available for next day delivery.
Delivery of garden buildings will take place within 3-5 weeks, as all buildings are manufactured to order.
The Reigate Garden Centre Website
Intellectual property rights
All
materials, including images, illustrations, designs, site layout,
photographs, written and other text or script that are part of this
site together with all software compilations, underlying source code
and software in the site are protected by copyright, trade mark, design
right and/or other worldwide intellectual property rights and are owned
or controlled by or licensed to Reigate Garden Centre. Any use of this
website or its contents, including copying or storing it, in part or in
whole, other than for your own lawful, personal, non-commercial use is
prohibited without the prior permission of Reigate Garden Centre. You
may not reproduce, publish, transmit, publicly perform, distribute,
display, modify, adapt, bundle, alter, create derivative works of the
site, sell or participate in any sale of or exploit in any way, any of
the contents, the site, or any related software in whole or in part
without our express prior written permission.
Links to Third Parties
We
may provide links to third parties that we believe may be of interest
to you. We do not control nor vet these websites, and therefore we
cannot accept liability in respect of either the contents or your use
of these websites.
No warranties or liability
To
the extent permitted by law, Reigate Garden Centre gives no warranties
in relation to the website, in particular with limitation, any
warranties regarding the accuracy of descriptions and illustrations of
items in the website or in our catalogue or other IP infringement and
freedom from viruses. We do our best to keep our site up to date but
cannot guarantee that the site and its contents are completely free of
technical errors, viruses or anything else that may have a harmful
effect on your computer or any technology. Reigate Garden Centre will
also do its best to allow you uninterrupted access to the site 24 hours
per day, but access may be suspended, restricted or terminated at any
time. By using the site, you acknowledge that you assume full
responsibility for all costs associated with any necessary servicing or
repairs of any equipment that you use in connection with Reigate Garden
Centre site. Of course, this statement does not affect your statutory
rights as a customer.
To
the extent permitted by law, Reigate Garden Centre will have no
liability to you in contract, tort (including negligence) or otherwise
for any loss (including loss of profit), cost or damage (whether
indirect, consequential, or otherwise) suffered as a result of your use
of the website or from use of information passed through the website,
even if we are aware of the possibility of such loss. Additionally, we
shall also not be liable to you for a breach of these terms and
conditions or a failure to perform if the delay or failure is due to a
cause beyond our reasonable control.
Reigate
Garden Centre total liability for any claim howsoever arising shall not
exceed the price paid for the goods supplied by Reigate Garden Centre
to the customer, together with any postage costs incurred. We do not
however exclude or limit our liability in respect of death or personal
injury caused by our negligence or for fraud or fraudulent
misrepresentation.
You must use the site for lawful purposes only.
If
any part of these terms and conditions is unlawful, void or for any
other reason unenforceable, then that provision shall be cut out of the
terms and conditions and shall not affect the validity or
enforceability of any of the remaining provisions. Also, if we fail to
enforce a right under these terms and conditions, it does not mean that
we do not have the right to enforce other rights, or the same type of
right at a later stage.
No
part of these terms and conditions are enforceable by anyone who is not
a party to them in accordance with the Contracts (Rights of Third
Parties) Act 1999.
Data Protection
We comply with all of the applicable data protection laws in the UK.
Contact
If
you need a hand for any reason, please feel free to contact us by email
at info@reigategardencentre.co.uk or by writing to us at:
Reigate Garden Centre
143 Sandcross Lane
Reigate
RH2 8HH
Alternatively, you may prefer to pick up the phone to speak to one of our representatives on 0845 8727 411.
Our representatives are available during the hours below:
Monday to Saturday: 9am-5.30pm
Sunday: 10am-5.00pm
