Order Procedure
After you have made an online order you will receive an email confirmation. We will then contact you asap to arrange a suitable delivery date as all goods must be signed for. You will then receive a second email to confirm this delivery date and the goods will be dispatched. Be aware that you may incur a charge for re-delivery if you fail to be present on the confirmed delivery date.
Order Acceptance and Contract
We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.
We reserve the right to change at any time any of the details of the products on the site, including prices, colours and specifications. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
To securely receive payments over the internet, we use Paypal technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
We welcome orders from most overseas and all BFPO addresses. Orders must be paid for by credit card only. Local import duties may be payable on receipt. VAT will be deducted where appropriate. Please note however that this site and its contents do not form an agreement between Reigate Garden Centre and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.
At this time we do not accept orders from overseas via the website. If you would like to place such an order please contact us first. Please note however that this site and its contents do not form an agreement between Reigate Garden Centre and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.
Delivery
We will notify you of the expected date of delivery and do our best to deliver the goods to you by that date to the address that you specify for delivery. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company's depot.
We will only charge you postage once per order, even if we send you more than one parcel. We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.
Delivery charges are:
£9.95 for UK Mainland Orders (NOT inc Scottish Postcodes PA, PH, AB, IV, KW) Free Delivery over £200
£20 excess for Delivery of Garden Buildings -Click Here for more Information.
Delivery of furniture and BBQ’s will take place within 5 working days.
Delivery of machinery will take place within 3 working days; in many cases it is available for next day delivery.
Delivery of garden buildings will take place within 3-5 weeks, as all buildings are manufactured to order.
Next Day Delivery
Need something in a hurry? Next Day delivery options are available on many products, please contact our customer service team on 0845 8727 411 who are happy to advise you on our quickest delivery options.
